Frequently Asked Questions

AYes. We currently have English-speaking staff, and an English order guide is available in store.

AYes. Tell us your US ring size, and we will convert it to the corresponding Japanese size when we place your order.

AWe accept cash (Japanese yen), debit cards and credit cards. Payment is made at the time of order.

ANo. Tax-free shopping is not available at MUQBEL.

AA reservation is not required, but the store can get very busy on weekends and at certain times. If you book ahead, we can welcome you smoothly without waiting. For same-day appointments, please call us.

AYour rings are made after you order, so it usually takes about 5 to 6 weeks to complete them. If you are in a hurry, please contact our store.
※Lead time varies by brand.

AYes. We deliver your finished rings anywhere in Japan free of charge. Shipping outside Japan is also available — please ask our staff for details.

AMost of our rings can be engraved on the inside free of charge. Depending on the ring size, an average of 15 to 20 characters can be engraved.
※Details vary by brand and design.

AYes. Adding a gemstone such as a birthstone on the inside of the ring, known as a secret stone, is one of our most popular options.

AMost rings can be resized within about two sizes up or down. For rings purchased at MUQBEL, we cover the basic resizing fee. Your size may change with the season or your condition, so please talk to us first.
※Details vary by design.

ABring your rings to our store any time and we will clean and polish them free of charge. Please also talk to us about loose stones or deformation.

AYes. All the rings we offer are made in Japan, carefully crafted by skilled Japanese artisans after you place your order.

AYes. There is coin parking in front of the store, and if it is full, you can use NPC Parking across the street. We cover your parking fee for the time you spend at our store; if you park at NPC Parking, please bring your parking ticket.